Self-Realisation, Uncategorized

The risk of the Bixby button

The new Samsung phone has a hardware button on it that goes straight to their digital assistant.

The good news is that adding a hotline/dedicated button/clear signpost is a dramatic and effective way to influence customer behavior. “Pull rope to stop train” is much more efficient than navigating three pages of menus. It also communicates your point of view and confidence to the user.

The problem is that Bixby buttons are also stepping stones on the way to cruft. Once you create a dedicated sign or button or resource, it’s very difficult to uncreate it. The few who count on it will scream if you try to take it away. The elegance and efficiency of the tool you built will forever be hampered by the fact that you have to support a Bixby button.

Your microwave has 26 buttons on it now. Each one seemed like a good idea at the time.

Once you put up a stoplight at the intersection, or build a new exit, your highway ceases to be what it used to be. Forever.

Reblogged from: here

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Self-Realisation, Uncategorized

The trap of listening to feedback

“If I listened to feedback, I would have quit on the first day.”

You’re devoting your life to making something important. Something helpful. Something that matters. Mostly, something that hasn’t been done before, that’s going to bend the curve and make an impact.

If you begin and end with surveys and focus groups, all you’re going to do is what’s been done before.

We’re counting on you to trust yourself enough to speak your own version of our future. Yes, you’ll need the empathy to put yourself in our shoes, and the generosity to care enough to make it worth our time and trust. But no, don’t outsource the hard work of insight and creation to the rest of us.

That’s on you.

Reblogged from: here

Self-Realisation

Stretching

There are two polar opposites: Staying still and Breaking. It’s easy to visualize each end of the axis, whatever the activity.

In between is stretching.

Stretching is growth. Extending our reach. Becoming more resilient, limber and powerful. Stretching hurts a bit, and maybe leaves us just a little bit sore.

But then, tomorrow, we can stretch further than we could yesterday. Because stretching compounds.

If you’re afraid of breaking, the answer isn’t to stay still. No, if you’re afraid of breaking, the answer is to dedicate yourself to stretching.

Reblogged from: here

Self-Realisation

Why do you do it this way?

That’s the simple test of a bureaucracy that has lost its way.

If your employees can’t answer how something they do helps the customer or the company, you’ve insulated your people from their jobs.

“It’s our policy,” is not an answer to why. Saying the policy again, louder, is not an answer to why.

Their inability to answer this simple question might be because you haven’t taken the time to teach your people how to think about the work you do. Or it might be because you’re hiring people (or rewarding people) who don’t want to think about your work.

Don’t you want the people who do the work to understand it? And don’t you want your customers to feel respected by the people who serve them?

Reblogged from: Here

Uncategorized

Unlimited scale

Nothing grows to infinity. Certainly no project or business or idea.

And saying, “as many as possible,” implies a series of trade-offs that you’re probably not actually interested in making.

One of the most important decisions we make is almost always made without thought, without discussion:

“How big do you want this to be?”

It’s a question that always gets in the way of,

“How good do you want this to be?”

Reblogged from: Here

Self-Realisation, Uncategorized

When you do work that matters, the crowd will call you a fool

If you do something remarkable, something new and something important, not everyone will understand it (at first). Your work is for someone, not everyone.

Unless you’re surrounded only by someones, you will almost certainly encounter everyone. And when you do, they will jeer.

That’s how you’ll know you might be onto something.

Reblogged from: Here