Self-Realisation

Corrosion

The things that break all at once aren’t really a problem. You note that they’ve broken, and then you fix them.

The challenge is corrosion. Things that slowly fade, that eventually become a hassle–it takes effort and judgment to decide when it’s time to refurbish them.

And yes, the same thing is true for relationships, customer service and all the ‘soft’ stuff that matters so much.

Reblogged from: here

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Companies don’t care about you

Brands don’t care about you…

Institutions don’t care about you either.

The only people who are able to care about you are people.

The question, then, is this institution owned and organized and run by people who will allow the people who work there to care?

Generally, the answer is ‘no’, because caring is unpredictable, hard to command and regulate and sometimes expensive in the short run.

What a shame.