Uncategorized

Woody Allen – The Moose

Advertisements
Uncategorized

Just a little more

It’s often about asking, not about what’s needed.

Years ago, when I lived in California, I’d go to the grocery store nearly every day. I usually paid by check. Each time, the clerk would ask me for my phone number and then write it on the check.

When I ran out of checks, I decided to be clever and had my phone number printed on them. You guessed it, without missing a beat, that same clerk started asking me for my driver’s license number (and yes, I did it one more time, and we moved on to my social security number).

The information wasn’t the point. It was the asking, the time taken to look closely at the document.

It’s tempting to listen to our customers (“why aren’t there warm nuts in first class?”) and then add the features they request. But often, you’ll find that these very same customers are asking for something else. Maybe they don’t actually want a discount, just the knowledge that they tried to get one.

What’s really happening here is that people are seeking the edges, trying to find something that gets a reaction, a point of failure, proof that your patience, your largesse or your menu isn’t infinite. Get patient with your toddler, and you might discover your toddler starts to seek a new way to get your attention. Give that investigating committee what they’re asking, and they’ll ask for something else.

They’re not looking for one more thing, they’re looking for a ‘no’, for acknowledgment that they reached the edge. That’s precisely what they’re seeking, and you’re quite able to offer them that edge of finiteness.

Sometimes, “no, I’m sorry, we can’t do that,” is a feature.

Reblogged from: here

Self-Realisation, Uncategorized

Agency

There are institutions, professionals and organizations that would like you to believe that you don’t have much choice in the matter.

They want to take away your agency, because it makes their job easier or their profits higher.

But you have more choice than you know.

More ability to shop around, or to skip that procedure altogether. More rights to read the fine print or not sign that document at all.

Mostly, the agency to say yes and to say no, to choose your own course, to not do what everyone else is doing.

Reblogged from: here

Uncategorized

The magic wand store is closed

It’s fun to imagine what we’d do if we had a magic wand, something that with a wave, could produce us the introduction, the funding, the open door, the technology, the breakthrough, the insight, the inspiration, the shortcut…

They stopped making magic wands several millennia ago.

Now that you know that there are no magic wands, a better question is probably:

What do you care enough about that you’re prepared to expose yourself to fear, risk and hard work to get?

Reblogged from: here

Uncategorized

Is it possible there was a misunderstanding?

Is it possible that you misunderstood them, or they misunderstood you?

With your client, employee, vendor, partner, or that random passerby?

The thing that just happened, it sounds terrible, and if they did it on purpose, the way it sure seems to you and to me, that would be horrible.

But before we burn down bridges and ruin everyone’s day, just a quick moment to wonder, “what if there was something misunderstood?”

It’s a lot easier to ask than it is to go to all the trouble of breaking things.

Reblogged from: here