Thanks, let’s write that down

One way to deal with clients, with criticism, and with feedback is to not insist on resolving it in the moment.

Taking feedback doesn’t have to be the same thing as resolving feedback.

It’s tempting to challenge each bit of criticism, to explain your thinking, to justify the choices. This back and forth feels efficient, but it fails to deliver on a few fronts.

First, it makes it more difficult for the client to share her truth, to feel heard.

Second, it escalates the tension, because it’s almost impossible to successfully resolve each item in real time.

If you write it down, you can accept the feedback without judgment.

And then, after it’s all written down, after the feedback is received, people can change roles. You can sit on the same side of the table, colleagues in search of the best path forward. You can rank by expense, by urgency, by importance. You can agree on timelines and mostly, say, “what do we do now?”

Reblogged from: here

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About janaknmistry

Janak is a 1984 born, MSc and MBA educated from Mumbai, India. He is an avid traveller by choice and a solopreneur by luck. He has clocked many thousands of kilometres on a motorcycle. It was his journey to the Leh-Ladakh, which motivated him to write about his experiences throughout the journey in enjoying the beauty, pain and hardships. He has successful authored and published his book called “Journey in Time with Timeless Memories” which is released and published in Germany and available all over the world besides Asia and the Middle East. Apart from being an author he is an active book reviewer too and have reviewed books by some of the established authors in USA. Janak runs a motorcycle expedition co. called Jack n Jill-The Moto Expedition Co. He is passionate about travelling and photography, which helps him find a beauty and meaning in this wide busy world. It was his journey to the Leh-Ladakh which motivated him to write about his experiences throughout the journey in enjoying the beauty, pain and hardships. He is passionate about travelling and photography which helps him find a beauty and meaning in this wide busy world.
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